30 Daniel Webster Hwy Harris Pond, Suite 8 Merrimack, NH 03054
Appointments/Cancellations/Late Arrivals
All appointments require a credit card number to be kept on file. All cancellations require 24 hour notice. Failure to cancel within 24 hours of your scheduled appointment will be considered a “Late Cancel/No Show” and a 40% fee will be charged based on the service(s) being cancelled. If you are cancelling multiple appointments on the same day please note each treatment has a fee associated with it and the sum of all appointment cancellation fees will be charged to your credit card on file.
Late Cancel/No Show fees are disclosed at the time of scheduling as each service/treatment has a different fee associated with it.
If you are more than 10 minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short. This may result in a charge for services rendered or a fee based on our No Show/Late Cancellation policy.
Patients that have a pre-paid package that no show or late cancel their appointment will forfeit that treatment from their package.
Appointment reminders are sent via text and/or email, depending on what you have consented for. Appointment reminders are sent 48 hours in advance and 2 hours prior to your scheduled appointment. Cancellations can be done by communicating directly with staff via phone or via our online scheduling system. Cancellations via text, email, social media and voicemail will not be accepted for last minute cancellations or on Fridays after-hours for Monday appointments. These cancellations should be done via online scheduling or you may cancel via your appointment reminder text or email.
Payment
Payments are required in full at the time of each treatment. We accept Visa, MasterCard, Discover, debit cards, checks, cash, and gift certificates. Financing is available thru Care Credit but may only be used toward full priced services and may not be used to purchase pre-paid packages.